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Re:Onforce

Posted by hawke at 2007-10-29 21:13

In addition to all the above hassles, here's some more.

They took more than a week to get around to "authorizing payment". And that only after repeated messages and phone calls.

Then their payment policy restricts to a maximum "pay out" from their "Account" to your own bank of only $999.00 per day! And that payment is expected to take at least 3-5 business days to process! And don't try even $999.99 it won't allow even the extra .99 cents. How ridiculous to put such limits. What is the reason with restricting the daily payout amount at all? Are they putting the "end user" payments into a high interest bearing account and trying to make money off it like a bank so they want to hang onto it as long as possible?

So, this means, from my experience of 2 clients through onforce.com so far, that it has taken between two to three WEEKS MINIMUM to get paid from when I finished the work with the clients.

If onforce would at least be honest and list payment terms as net 15 or net 30, that would be something, but they are completely misleading about the payout time periods. Maybe others have had smoother experiences? Since I do not know a single professional who has (or would likely) try out such as service, I have only my (annoying and time consuming) experience to base my review on.

Since I'm retired the actual time to be paid is the least of my issues. What I am most annoyed about however, is all my wasted time jumping through all their hoops and dealing with their (obviously incompetent and) rude support staff. They have a long ways to go in improving their model and especially implementation before I could recommend a single entity use their services, whether they are a service provider, buyer, or end user. I would strongly recommend everyone stay away from onforce.com except to help them with their alpha/beta testing. Do NOT use their service for anything professional. The end users were VERY annoyed by the process as well, and stated they would rather never use the service again too. They found it too cumbersome and time consuming compared to more direct service models.

I'll continue to test it out from time to time (since they seem to be in a frequent development release cycle, thus very Alpha or at best early pre-beta quality) to see if they make any better progress, but I will definitely avoid recommending any of my clients begin using their service, as well as dissuade all the other providers out there that I know over the years from using it other than as a testing basis.

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